Privacy Policy

Last Updated: April 10, 2026
Effective Date: April 10, 2026

1. Introduction

R & F Metals, Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you interact with us — including via text messaging (SMS) communications that you consent to receive.

This Privacy Policy applies to our website www.rfmetals.com and all services offered by R & F Metals, Inc.

2. Information We Collect

We may collect the following personal information when you voluntarily provide it:

  • Contact Information: Name, phone number, email address.
  • SMS Opt-In Data: Phone number and consent to receive SMS messages.
  • Other Personal Data: Any data you provide when communicating with us.
  • Technical Information: Information automatically collected through cookies and similar technologies.

Personal information does not include de-identified or aggregate data.

3. How We Use Your Information

We use personal information for the following purposes:

  • To send you SMS communications that you have consented to receive — such as updates, notifications, scheduling information, service notifications, reminders, or other transactional communications related to our business operations.
  • To communicate with field employees and customers as needed regarding job assignments, scheduling, service updates, or related operational matters.
  • To respond to your inquiries or requests.
  • To improve our services and website.
  • To comply with legal obligations.

We do not use your personal information for marketing blast campaigns.

4. SMS Opt-In and Consent

Recipients opt in by submitting a form on our website at one of the following links https://www.rfmetals.com/Contact; https://rfmetals.com/Builders/RequestQuote; https://rfmetals.com/Homeowners/RequestQuote; https://rfmetals.com/Contractors/RequestQuote where they provide their phone number and explicitly consent to receive SMS messages via an unchecked checkbox. Consent may also be obtained via paper form, verbal consent, or written email confirmation.

5. SMS Opt-Out

If you no longer wish to receive SMS messages from us, you may opt out by replying STOP to any message you receive. After you send STOP, we will send a confirmation message and you will not receive further SMS messages unless you opt back in.

For assistance, reply HELP to any message or contact us at:

6. How We Share Your Information

We do not sell, rent, or share your phone number or SMS opt-in consent with third parties for marketing or promotional purposes.

We may share personal information with:

  • Service providers who assist with SMS delivery and communication services (such as RingCentral and its telecommunications partners).
  • Legal authorities when required by law or to protect our rights.
  • Other parties with your consent or as described in this Privacy Policy.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.

8. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no electronic transmission or storage system can be guaranteed to be 100% secure.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise these rights, please contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

11. Contact Us

R & F Metals, Inc.
7607 Poplar Hill Lane
Clinton, MD 20735

Website: www.rfmetals.com
Email: info@rfmetals.com
Phone: 301-868-5603